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Terms of
business
Our terms clearly set out what we will and
will not do when we supply products to you. If you
have any questions please do not hesitate to phone on
Tel 01380 739789 or
from outside the UK 0044 1380 739789, email to
contact@betweenthesheets.co.uk
you will receive a prompt and courteous reply.
These terms and conditions
apply to the use of this Website and by accessing
this Website and/or placing an order you agree to be
bound by the terms and conditions set out below. If
you do not agree to be bound by these terms and
conditions you may not use or access this
Website.
Definitions
"Conditions" means these terms and conditions and
the Special Conditions; "Product" means a product
displayed for sale on the Website; "Product
Description" means that part of the Website where
certain terms and conditions in respect of the
individual Product are provided; "Special Conditions"
means the terms and conditions in the Product
Description; "Users" means the users of the Website
collectively; "Personal Information" means the
details provided by you; "We/us" means Between the
Sheets.co.uk; "Website" means the website located at
www.betweenthesheets.co.uk or
any subsequent URL which may replace it or sub
domain. "You" means a user of this Website. "Cookies"
means small text files which our Website places on
your computer's hard drive to store information about
your shopping session and to identify your
computer.
We use Cookies to keep track
of your current shopping session to personalise your
experience. If you do not accept Cookies you will be
unable to use this Website.
Indemnity
You agree fully to
indemnify, defend and hold us, and our officers,
directors, employees, agents and suppliers, harmless
immediately on demand, from and against all claims,
liability, damages, losses, costs and expenses,
including reasonable legal fees, arising out of any
breach of the Conditions by you or any other
liabilities arising out of your use of this Website,
or the use by any other person accessing the Website
using your your personal
information.
Our rights
We reserve the right
to: modify or withdraw, temporarily or
permanently, this Website (or any part thereof) with
or without notice to you and you confirm that we
shall not be liable to you or any third party for any
modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your
continued use of the Website (or any part thereof)
following such change shall be deemed to be your
acceptance of such change. It is your responsibility
to check regularly to determine whether the
Conditions have been changed. If you do not agree to
any change to the Conditions then you must
immediately stop using the Website
Placing your
order
You can place your order in several ways. Online,
phone, fax, email or post. Between the Sheets make
every effort to ensure that all of these methods are
fully operational at all times. We cannot be
responsible for delays or losses caused by failures
of any of the above methods.
Sizes
It is the responsibility of the customer to ensure
that the dimensions of the bed are checked before
ordering goods. Each page on our site shows standard
sizes and the dimensions. If in any doubt please
contact us. We are not responsible for additional
costs accrued to the customer by incorrect ordering.
Please take care!
Custom
Bedding/Sizes
Marked throughout the site with an
asterisk*.
When you order custom items from us we are completely
reliant on correct measurements supplied by you.
These items are non-returnable except where we find
faulty workmanship.
Design
Between the Sheets reserves the right to change
designs at any time, without notification. Customers
who request repeats of old designs may be required to
pay an additional charge.
Shipping
We will normally ship within 7 days of your order.
Often within a day or two. Special orders, custom
items, out of stock items may take longer. At busy
periods we reserve the right to extend the dispatch
period. We are happy to give an estimated despatch
date. In the UK we ship 48hr by carrier or by first
class recorded post. Delivery of your order will
require a signature. Please ensure that someone will
be at the delivery address you give to sign for your
goods. All deliveries are in plain packaging. We can
ship to a third party address at our discretion but
may ask for further details.
For Europe, USA and the rest of the world we despatch
with courier or post. For the rest of the world
carriers may vary as may delivery times. We cannot be
held responsible for delays in transit or in customs
howsoever caused. We can deliver to PO Boxes in some
countries please contact us for details. We do not
operate C.O.D. deliveries.
If an order is late you can email or phone us to
instigate an enquiry. Dependant on the method of
shipping a tracking number may or may not be
available. Wherever possible we will make every
effort to locate your parcel and effect delivery. You are
required to notify us within 3 days of receipt of
your goods if the parcel is damaged in any way.
BFPO DELIVERIES
We can deliver to most BFPO mail boxes . Customers do need to
supply the statement address for the credit card used
along with the BFPO address. We cannot deliver to
AFPO addresses
Returns and Exchanges
If you are not entirely delighted with your
purchase you can return them to us within 14 days of
receipt of your goods. Custom made items (marked *)
are only returnable in cases of faulty workmanship or
incorrect make. Please discuss with us before
ordering these items.
Before returning goods you must contact us by phone
or email to obtain a returns reference number. If you
do not contact us before returning your goods they
may be returned to you and you may be charged for
return shipping costs. If you are asked to return the
goods for our inspection we will pay for recorded
post only, not Special Delivery. A restocking charge
up to 15% may be made if goods are accepted back on
to stock.
We may make an administration charge against
returns if the goods were ordered incorrectly, e.g.
size, colour, fabric.
The goods must be in the original saleable condition,
they must be un-used and not washed or damaged in any
way and with the original packaging. The goods must
be dispatched to reach us within 14 days of receipt
of the goods by you. The customer is responsible for
the safe return of goods to us and for any goods lost
or damaged in transit.
We will refund you for the cost of the goods only or
we will exchange for comparable goods within 21 days.
After 14 days a refund or exchange is entirely at our
discretion.
Special Offers
Special offers from Between the Sheets are stand
alone offers and may not be used in conjunction with
any other offers running concurrently. Offers may be
added and removed entirely at the company’s
discretion. When an offer is shown to run to a
specific date the offer will usually run until close
of business on that date. Usually 4.30pm local
time.
Warranty
All products supplied by Between the Sheets
are warranted for 30 days from date of receipt for
stitching and workmanship. We are not responsible for
normal wear and tear, damage or mistreatment or
damage due to washing how so ever caused. All our bed
linen is sold with care instructions, full care
details are also available on our website at
www.betweenthesheets.co.uk/care-advice-wash.html
Cancellation
Cancellation of orders and this contract can be
accepted up to 24hours after ordering by phone, fax
or email. Custom orders (see above), Special Orders,
Comforters, Pillow Shams, Special Silk Bed Linen will
be subject to a 15% cancellation fee after 3 days of
order or if work has started whichever is the sooner.
Payment
We accept Visa, Mastercard, Switch, Delta,
Solo, Maestro and Visa Electron Cards. Online all
payments are processed through Sage Pay. Sage Pay VSP
Systems is encrypted using 128-bit SSL certificates
and employs 3D secure to validate customer card
details ensuring a totally secure payment gateway for
online credit and debit card processing. You can also
pay by Bank Credit Transfer. UK customers can pay by
personal Cheque. We reserve the right to make any
enquiries we see fit to ascertain the validity of
Credit Cards and to refuse Credit Card Payments. You
may be asked to provide additional information to
validate card purchases. Payment from Credit Cards
will normally be taken as goods are ordered. Payments
by cheque will require 7/10 days or whenever cheque
has cleared before despatch.
Customer
Privacy
We do not make any customer details available to
anyone else - ever.
We are committed to
protecting your privacy. We will only use the
information that we collect about you lawfully (in
accordance with the Data Protection Act 1998).We
collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with
the best possible service.
We will not e-mail you in the future unless you have
given us your consent.
We will give you the
chance to refuse any marketing email from us or from
another trader in the future.The type of information
we will collect about you includes: your name,
address, phone number ,email address
We will never collect
sensitive information about you without your explicit
consent. The information we hold will be accurate and
up to date. You can check the information that we
hold about you by emailing us. If you find any
inaccuracies we will delete or correct it
promptly.
The personal information which we hold will be held
securely in accordance with our internal security
policy and the law.
We may use technology
to track the patterns of behaviour of visitors to our
site. This can include using a "cookie" which would
be stored on your browser. You can usually modify
your browser to prevent this happening. The
information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you
should phone 01380739234 or email
contact@betweenthesheets.co.uk
Contract creation and
electronic contracting
The technical steps
required to create the contract between you and us
are as follows:
You place the order for
your products on the Website by pressing the confirm
order button at the end of the checkout process. You
will be guided through the process of placing an
order by a series of simple instructions on the
Website.
We will send to you an
order acknowledgement email detailing the products
you have ordered. This is not an order confirmation
or order acceptance from Between the
Sheets.
As your product is shipped
from us we will send you a despatch confirmation
email. We are reliant on you providing a current and
correct email address.
Order acceptance and the
completion of the contract between you and us will
take place on the despatch to you of the Products
ordered unless we have notified you that we do not
accept your order, or you have cancelled it in
accordance with the instructions above
Non-acceptance of an
order may be a result of one of the following:
The product you ordered
being unavailable from stock.
Our inability to obtain
authorisation for your payment.
The identification of a
pricing or product description error.
You not meeting the
eligibility to order criteria set out in the main
Terms & Conditions.
The contract will be
concluded in English.
The details of your
specific contract will not be filed by Between the
Sheets. If you do require any information regarding
orders you have placed with Between the Sheets please
write to us at the following address.
Between the Sheets. B2
Beacon Business Centre, Hopton Park, Devizes, SN10
2EY
Compliance with
laws
The Website may be used
only for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes
and regulations regarding the Website and any
transactions conducted on or through the
Website.
Limitation of
liability
While we will use
reasonable endeavours to verify the accuracy of any
information we place on the Website, we make no
warranties, whether expressed or implied in relation
to its accuracy. The Website is provided on an "as
is" and "as available" basis without any
representation or endorsement made and we make no
warranties of any kind, whether express or implied,
in relation to the Website, or any transaction that
may be conducted on or through the Website including
but not limited to, implied warranties of
non-infringement, compatibility, security, accuracy,
conditions of completeness, or any implied warranty
arising from course of dealing or usage or
trade.
We make no warranty
that the Website will meet your requirements or will
be uninterrupted, timely or error-free, that defects
will be corrected, or that the site or the server
that makes it available are free of viruses or bugs
or represents the full functionality, accuracy, reliability of the Website. We
will not be responsible or liable to you for any loss
of content or material uploaded or transmitted
through the Website.
To the fullest extent
permissible under applicable law, we disclaim any and
all warranties of any kind, whether express or
implied, in relation to the Products. This does not
affect your statutory rights as a consumer, nor does
it affect your Contract Cancellation Rights.
We will not be liable,
in contract, tort (including, without limitation,
negligence), pre-contract or other representations
(other than fraudulent or negligent
misrepresentations) or otherwise out of or in
connection with the Conditions for: any economic losses (including
without limitation loss of revenues, profits,
contracts, business or anticipated savings); or any
loss of goodwill or reputation; or any special or
indirect losses suffered or incurred by that party
arising out of or in connection with the provisions
of any matter under the Conditions. Nothing in
the Conditions shall exclude or limit our liability
for death or personal injury
Terms and
Conditions
The above terms and conditions are the basis of our
offer to our customers. They do not affect your
statutory rights.
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